![]() ![]() ![]() We are not responsible for packages lost in transit to our location.īecause of how credit cards are authenticated, to prevent fraud, orders made from overseas using a debit or credit card may be declined. If shipping an item over $75, it is suggested you purchase insurance on the package. Returns for refund will be processed less the original shipping and handling charges. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase. However, in the event you do experience a problem with a shipment, please contact us within 30 days of your purchase date by emailing We may require you to return any unopened products to us for quality control information and will determine this once contacted. It is unusual to receive a damaged product from Sarap Now. Once you receive a ticket #, you may return the item at your cost to our warehouse. Pictures may be required for damaged/non-consumable items. If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund within 30 days of original purchase (Returns must be unused, unopened, in the state you received them, and in the original packaging).Ĭontact us through describing the reason for return in detail. Quality customer service is paramount for us here at Sarap Now. In the event that a package is returned back to Sarap Now, we will send a full refund minus the international shipping costs. International buyers purchasing through agree that they will assume full responsibility for the purchase. We are not responsible for packages caught or held at customs, or any import duties and taxes that may be incurred when importing your goods. Please ensure that you understand your local country's laws and policies with respect to the import of food products. We will contact you in the event an overage may occur. Orders requiring multiple boxes may be subject to overage fees. Orders must fit within a maximum of 1 box. * Orders placed after Friday's cutoff and on the weekends will ship the next business day.ĭomestic orders within the contiguous United States over $59 qualify for our FREE US shipping option. These orders are processed via FedEx or UPS. You can expect your order 1 business day for Overnight shipping and 2 business days for 2-Day shipping, not including Saturdays. Expedited orders placed from Monday to Friday before 12PM PST will ship out the same day.
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